I recently has a requirement to filter through a customer’s 200 odd RGS Groups to find areas that had little or no agents assigned causing a high abandoned rate of calls. I knocked something quick and nasty together in the ISE at the time, but thanks to someone digging through our phone lines at home… Read More »
Another quickie. I’ve had a customer report that their Polycom Trio’s were randomly signing out after being left idle and in some cases, the system would work for one call, then need to be signed in again. Turns out the reception team had been cleaning the device between meetings (and not using the screen clean… Read More »
Hey, Remember that AudioCodes review I did waaaaay back in August then got distracted with PowerShell stuff? Well I’ve had some time to spend working with the unit as well as talking to AudioCodes about the solution in general. Quick Shout out to David at AudioCodes and the guys at Auroz for letting me hold… Read More »
aka: How to use multiple monitors in the Skype for Business client to split video and content streams during meetings like Lync Room Systems do. So, I recently got asked by a client if it was possible to split the Video and Content in a meeting across two screens like in a Lync Room System and… Read More »
So, I recently had a need to quickly and easily search a considerably large amount of DHCP Pools for some Polycom Trio devices. and James Cussens VVX manager returned too many results to find what I was looking for (well, until I hacked it to support Trio’s) Bascially, feed it a MAC and it will… Read More »
Heres an old one from way back that I never posted. But here it is anyway. I hope that in this day an age everyone is selling VVX phones instead of CX series. but if you are, read on. I know, it’s silly.. but during your POC stage you can come across this issue I… Read More »
Another one of my reviews that I’ve had in my OneNote for ages (12mths plus) and I’ve been meaning to get to. Grieg Sheridan has a great review over here.. With included Simpsons lego for scale. Go read that instead 😀 Embrava has now released a wireless model that offers 8 hours of runtime when… Read More »
Figured I’d post this one quickly and hopefully it will help someone else, I don’t have time to replicate the issue in my lab so don’t have any screenshots more detailed info I’m afraid I recently had an interesting one where a customer had deployed Skype4B I with another integrator in a hurry and had… Read More »
Update: Polycom has hinted this will be resolved in the the 6.0 firmware for these devices! Update 2: This still occours on a seperate customer of mines system on UCS 6.0, I have asked them to raise a ticket with Polycom and egarly await the outcome. So another interesting one for the ranks. I had… Read More »
I know your all waiting for the Cloudbond followup, but I’m back with another Plantronics headset review. I meant to quickly review this before IgniteAU last year but everything’s been a little busy since then, So I’d figured I’d post this as a more long term review than just a first impressions. As always, Full disclosure.… Read More »