Monthly Archives: December 2017

Infographic: User Status and Response Group Routing Methods

I figured I’d create this one as reading through the MS TechNet documentation on the matter can be a little time consuming and the wording can get confusing The only routing method that allows calls to come in when “not green” is Attendant. There is a little bit of flexibility when “Inactive” (5-10 minutes idle)… Read More »

Announcement: New version of my Australian Response Group Holiday Rules, Now fully automatic every year!

I’ve finally finished it! After my last script for 2106/2017 I decided to make a fully automatic Australian Response Group holiday sets for 2018 and beyond. I had planned to release a 2017/2018 version in October.. and after actually writing it all. I figured it would be heaps more reliable to use a proper Government… Read More »